Ivory Hoop Earrings

Shipping Policy

Domestic Shipping Policy

Example:

Orders over AUD$ 300 are shipped for free. standard Shipping 

Australia Post Express / FLATE  Rate $15.00

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within Australia.

Delivery delays can occasionally occur.

Shipment to P.O. boxes 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Mason&Eve is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Mason&Eve is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Unfortunately we do not ship outside of AUS

Returns & Exchanges/ Refund Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

Due to hygiene reasons, we do not accept returns for jewellery.

GIFT VOUCHERS

Gift vouchers may not be returned and are non-refundable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at …

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@masonandeve.com.au and send your item to HQ - Unit 2 13-15 Steel Street Capalaba 4165

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

What is your returns policy?

Please read our full returns and exchange policy

Do you ship internationally?

No, unfortunately we are not offering international shipping on our current stock but look to do so in the future.

I entered the wrong address, how can I change it?

Please email us at sharni@masonandeve.com.au and we can adjust your order.

What size am I?

Please reference our size guides listed on each product page.

Why was my return denied?

If you are denied a return, it is most likely because your request has not met the returns requirements. Please read our full policy for further information, or email us at sharni@masonandeve.com.au

Is Mason&Eve a sustainable brand?

Mason&Eve is an eco-conscious brand incorporating sustainable and eco-friendly practices to contribute to the sustainable fashion movement, with the long term goal of becoming 100% eco-friendly.

Can I view the garments in person before purchase?

Mason&Eve is strictly an Ecommerce brand at this stage with big plans in the near future.